General Office FAQ’s
Below are some of the most commonly asked general office FAQ’s we have received over the years in reference to billing, scheduling of services, discounts, and service calls.
If you have a general office FAQ not listed below, feel free to call our office at (618) 233-7600. We regularly update our website, so don’t be surprised the next time you visit our site to see your question added to our list.
- General Office FAQ's
- 1. Do you have a referral program?
Yes, please ask our sales departments on information on our customer referral program.
- 2. How will I be billed?
After each service is performed, a detailed invoice will be left at the front door explaining the service that was performed with a remit slip for making a payment.
- 3. Is payment due after each treatment or after each month?
All payments are due upon receipt.
- 4. Can I pay my bill through the website?
- 5. Do you accept credit cards?
We accept the following major credit cards, Visa, MasterCard, and Discover.
- 6. Do you have an installment plan?
Yes, we offer custom installment plans as a convenience to spread equal payments over multiple months.
- 7. Do you charge for service calls?
We provide free service calls for customers who receive our complete program. Example: if a customer takes our lawn care program which consist of 7 treatments and calls for a service call between applications we would provide a free service call. However, if a customer skips a treatment and calls for a service call, charges may apply.
- 8. Do you charge for estimates or lawn analysis?
Estimates and lawn evaluations are always free.
- 9. Will you call me before you come out?
For customers that request notification prior to any service performed, yes we can provide that as a courtesy. We prefer to send an email notification, but can call if requested. For customers with gates or pets left outside it is our standard procedure to send a notification prior to any service performed regardless.
- 10. What time will you be out?
While it is difficult to schedule exact appointment times for most service treatments, we can provide general time frames such as early morning, late morning, etc.
- 11. Do I need to be home?
No, you do not need to be home for our Lawn Care Services, but if you have a request or a particular concern, feel free to call our office, send us an email or leave us a note on the back of your remit slip. As for some of our Pest Control Services, you will need to be home, as our technicians may need to enter your home, dependent on the service performed.
- 12. What happens if it rains on my scheduled treatment date?
If we called you the day before letting you know that we would be out for a service treatment and it rains prior to our visit, you will then be scheduled for the following day. If it should rain following a service visit the same day, most of the herbicide products we use are rain-fast within an hour, but in cases where we are caught in the rain, we will apply additional weed control if needed on a dryer day. We just ask you allow 10 days to see if this is needed and give us a call if it is.
- 13. Do I need to renew my services from year-to-year?
Service will continue from year-to-year, unless we hear from you otherwise. If you should ever want to change services performed or cancel service, please call our office or send us an email as we will need to update our records accordingly.
- 14. Do you offer any discounts if I pre-pay for my services for the entire year?
Yes, if services are prepaid we offer a discount of 5% - 10% depending on the time of the year. We also offer the option to setup auto-pay after services are performed which provides a 5% discount.
- 15. Is your company insured?
Yes, we are completely insured and if the unexpected should occur while performing any service offered at your property our insurance covers all incidents.
- 16. Is your company accredited by the Better Business Bureau?
- 17. Are your technicians licensed?
Yes, all of our technicians are licensed by the State of Illinois, Department of Agriculture.
- 18. How long has TurfGator been in business?
The company was started in 2009 and has been growing ever since.
- 19. Does TurfGator offer snow plowing?
Yes, we offer snow plowing for our commercial customers only. We do not offer snow plowing for residential customers at this time.
- 20. Does TurfGator offer residential lawn mowing?
Yes, we offer lawn mowing for both our residential and commercial customers.